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Effective Date: April 27, 2024

Last Updated: April 27, 2024

1. Introduction

Welcome to TimeCounts LTD ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application TimeCounts ("App"). Please read this policy carefully to understand our views and practices regarding your personal data.

By using our App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1. Personal Information

When you use our App, we may collect the following personal information:

  • Email Address: Used for account creation, authentication, and communication
  • User Name: Used to personalize your experience within the App
  • Password: Encrypted and used for securing your account
  • Timer Data: Includes timer names, categories, durations, statuses, and other relevant settings you create within the App

2.2. Authentication Information

We offer authentication methods such as:

  • Email and Password: For creating and accessing your account
  • Google Sign-In: Allows you to log in using your Google account credentials

2.3. Usage Data

We may automatically collect certain information about your device and how you interact with the App, including:

  • Device Information: Such as device type, operating system version, and unique device identifiers
  • App Usage Data: Including the features you use, the actions you take, and the times spent on various sections of the App
  • Performance Data: App crash reports, performance analytics, and debugging information

2.4. Location Data

Our App does not collect or use location data. If we decide to incorporate location-based features in the future, we will update this policy and request appropriate permissions.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our service
  • To improve user experience
  • To communicate with you
  • To manage your account
  • To perform analytics
  • To ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

4.1. Service Providers

We work with the following categories of service providers:

  • Cloud Storage: For storing your timer data and preferences securely
  • Analytics: To help us understand app usage and improve our service
  • Authentication: To process secure sign-ins
  • Crash Reporting: To identify and fix technical issues

All service providers are contractually obligated to use your information solely for providing services to us and in compliance with this privacy policy.

4.2. Legal Requirements

We may disclose your information if required by law or valid legal process.

4.3. Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures including:

  • End-to-end encryption for sensitive data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure backup systems

6. Data Retention

We retain your information as follows:

  • Account Information: Retained until you delete your account
  • Timer Data: Stored for the duration of your account
  • Usage Data: Retained for 12 months
  • Crash Reports: Retained for 3 months
  • Authentication Logs: Retained for 30 days

7. Your Rights and Choices

7.1. Account Controls

Through the App's settings, you can:

  • Update your profile information
  • Change your password
  • Modify notification preferences
  • Export your timer data
  • Delete your account and associated data

7.2. Privacy Rights

Depending on your location, you have specific rights regarding your personal data:

For EU Residents (GDPR):

  • Right to access and portability
  • Right to correction and deletion
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent

For California Residents (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (note: we do not sell personal information)

We will respond to all legitimate requests within 30 days.

8. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Notify you via email and in-app notification within 72 hours
  • Provide information about the breach and our response
  • Give recommendations for protecting your information

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we do this, we ensure appropriate safeguards are in place:

  • Standard contractual clauses
  • Data processing agreements
  • Encryption during transfer
  • Regular security assessments

10. Mobile Device Access

Our App may request access to:

  • Storage: To save timer data locally
  • Push Notifications: To send timer alerts
  • Internet: For syncing and backup

You can modify these permissions through your device settings at any time.

11. Children's Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We will notify you of any material changes to this policy through:

  • In-app notification
  • Email notification
  • Notice on our support page

Changes will become effective 30 days after posting unless otherwise stated.

13. Contact Us

For privacy-related questions or to exercise your rights:

TimeCounts LTD

Email: info@timecounts.io

Address: 20 Wenlock Road, London, England, N1 7GU

TIMECOUNTS LTD

Company number 16008575

Response Time: We aim to respond to all inquiries within 2 business days.

Visit our Contact Page for additional ways to reach us.